Conflict is an essential skill for healthy relationships. In this highly interactive workshop, participants will explore the definition of conflict, sources of conflict, and ways to revolutionize your clients' conflict resolution techniques. Group activities will create opportunities to practice identifying conflict styles, crucial conflict management skills, and dealing with conflict using a variety of conversational frameworks. Using a combination of small group activities and group discussion, participants will learn skills to help clients understand and resolve conflict successfully while maintaining healthy relationships.
- Understand how skills like communication, empathy and active listening contribute to conflict prevention and resolution
- Identify conflict styles and how they influence conflict management
- Increase confidence while having difficult conversations and resolving conflict
- Develop strategies to navigate challenging moments in a client conversation or dialogue
ICF Competencies: Co-creating the relationship; Communicating Effectively
CCEUs will be available for this program: 1 Core Competencies and .25 Resource Development Credit.
Sandra Oliver is a leadership coach, trainer and speaker who guides her clients to strive for their personal best through learning and developing their own unique set of strengths. Her supportive, no-nonsense approach with a gentle attitude allows her clients to discover their values and claim the life they want to live, one conversation at a time. Her ability to guide others to peak performance, implement innovative methods and solutions, facilitate engaging and interactive workshops, motivate and inspire others through speaking engagements, and serve as a catalyst for change and excellence have contributed to her solid reputation as a successful leader, mentor, coach, and educator.
Sandra found her way into coaching through a background in Social Work and her ongoing passion of volunteering with nonprofits and underprivileged populations. Her degree in Psychology, background in Social Work and ongoing coaching education serve as a powerful catalyst for personal and professional transformation.
Using proven tools and techniques to uncover current experiences and create future success, Sandra has helped thousands of individuals, coaches, and other professionals nationally and internationally move past uncertainty or fear to become the leader they admire and create a life they love! Visit www.OliverConsultingLLC.com to learn more.